5 Best steps to contact Palmpay customer care Agent [With Pictures]

Palmpay customer care contact: Palmpay is one of the widely used digital banks in Nigeria for it fast and reliable transactions. They have quite a number of users who have created an account with Palmpay and re using the bank app for day-to-day transactions.

They also have provided POS services across the country. Services provided by Palmpay include payment of bills, inter-bank transfer funding of third-party wallets such as betting, etc. and also purchasing of airtime as well as data bundles purchase  

What are Transaction Errors?

Due to these daily transactions, there tend to be sometime issued with transactions performed on the Palmpay application. People have placed a lot of complaints or disputes on transactions conducted either pending or “ I have been debited but my counterpart has not been credited!”

Because Palmpay is a digital bank, with a few numbers of branch offices how do we complain about these pending transactions that I why we need the Palmpay customer care contact number and how to contact them and get quick responses.

Causes of Palmpay Transaction Errors

If you have experienced an errowere r, or delayed while performing transactions on the Palmpay application you don’t need to panic all you need is the Palmpay customer care contact to get assistance from them. The following are some major causes of pending and transactions error on Palmpay

• Network glitch
• 3^rd party service downtime
• Your mobile device has a bad network
• KYC verifications Issues
• Wrong details provided

So these are some of the few factors that cause customers to have pending transactions or transaction errors.

Palmpay customer care contact: Email, Whatsapp, Phone

Palmpay has several means to contact them which would be listed below. You can contact them via social channel, phone calls, or electronic mail (email).

The Palmpay customer care contact is:

Email:

Contact Palmpay customer care by sending mail to support@palmpay.com

Contact Service Number:

The Palmpay service contact number is 018886888

Palmpay customer care contact: Social Media Channels

I have provided the list of Palmpay customer care contact through the social channel. These include the Palmpay verified social media accounts.

Contact Palmpay on 

Facebook at Palmpay_app

Instagram at Palmpay_app

Twitter at Palmpay_ng

Steps to Contact Palmpay customer care very quickly

After vigorous research, Naija Tech Info discovered that the best channel or means to contact Palmpay customer care very quickly is via the Palmpay email channel. Report every pending transaction on Palmpay to their email support which is

I will share with you how to contact Palmpay customer care very quickly using a live example based on my own experience.

I had a pending transaction just a few days ago trying to transfer the sum of one thousand naira to my Opay account and I had a similar issue my transaction was pending for over 24 hours.   

Over the months I had a similar issue I waited for a reversal but didn’t this time I decided I must not lose this money so I went ahead to contact Palmpay customer care for a refund. Follow these steps to get your issues resolved

STEP 1: Check the status of the transaction.

You have to check the status of the transaction if it is pending or was approved but was not credited to the appropriate receiver and also the time and date of the transaction.

There is a saying that says “Understanding a problem is a huge step to solving the problem”.

If you are able to know the status you can go over to the next stage.     

STEP 2: Send a Dispute Mail to Palmpay Customer Care.

In this step, you will send a mail using your Palmpay registered mail to the Palmpay support address at support@palmpay.com. I recommend you use your main email to send the dispute it would be easier and faster for the agent to attend to you.

If you don’t have an email tied to your Palmpay wallet, please do so. If you are having problems with that you can read my guide on how to add and to verify your email address on Palmpay.

STEP 3: Write a well Composed complaint Indicating your problem.

 Make sure to write a well-composed mail to Palmpay at support@palmpay.com. Try to make it short and indicate the main info and status of the transaction.

For example

• The date/time
• Transaction ID
• Name of account and
• Account Number.

If you are having problems composing you can use my mini format below

“ I have had a pending transaction since yesterday 24th March 2023 around 13:24 with transaction ID: 501hdfni5304 a transfer of one thousand naira to Opay bank.

It has been over 24 hours and I have not been refunded. I wish to request a reversal of the transaction

Account Name: John Doe

Account Number: 08064298689   

STEP 4: Wait for a Confirmation Email from Palmpay

After sending the dispute mail to Palmpay at support@palmpay.com you will receive a confirmation in a few minutes consenting to receive your complaint. You will receive a message with something like this

Dear valued Customer, Thank you for contacting Palmpay. Your ticket with ID 5855665 has been created.

This does not take long to come to your inbox just be patient.

STEP 5: Your Account has Been Refunded

After going through your complaint by the Palmpay customer team you will a confirmation email reading that your issues have been resolved or next step on how to resolve your issues.

The Image below shows proof of how my account was refunded barely 12 hours after reporting the pending transaction to the Palmpay customer care contact via email.      

FAQs on How to Contact Palmpay customer care

How do I complain to Palmpay Customer Care Contact?

To complain to Palmpay is very easy now with email, phone or even Whatsapp. Just the above steps I have shown above with screenshot proof.

Check Out: How to earn with Palmpay

How do I Report Pending Transactions to Palmpay Customer Care Contact?

To Report pending transact on Palmpay is very easy just send a dispute mail to Palmpay indicating clearly your problem.

With the following 5 steps, I was able to resolve my own issue.

Check the status of the transaction

1. Send a Dispute Mail to Palmpay Customer Care
2. Write a well Composed complaint Indicating your problem
3. Wait for a Confirmation Email from Palmpay
4. Your Account Has Been Refunded

How does it take to Contact Palmpay Customer Care Contact?

It barely took me less than 6 hours to get my issue resolved after following the best steps of reporting the pending transactions to Palmpay.

What is the best and quick channel to contact Palmpay customer care?

The best and fastest means to contact Palmpay customer care is via email at support@palmpay.com I have used and tested it.

If you use other channels like the phone number you won’t be attended to quickly and your airtime will be wasted for nothing so, therefore, use email.   

Conclusion

We have seen how to report pending transactions to Palmpay customer care very fast. It is easy to register our dispute with the support agents.

I have stated that the fastest way to report your dispute and contact Palmpay customer care and get refunded quickly is by sending mail which has been provided above in this article.

If you came across this guide searching for different content and don’t have an account with Palmpay you can check out my complete guide on how to create an account with Palmpay and learn various means to make money online with the app. Please share and drop a comment it really means a lot to us. Check out related articles to help you thanks.